MORE FROM THE CQC

“This inspector has failed the organisation, failed the providers who rely on us to act fairly and impartially, and – most importantly – failed in their responsibility to protect people who use services through identification of poor care.

 “CQC operates a zero tolerance policy in regard to fraudulent or dishonest behaviour.  As this case makes clear, we take any credible allegations relating to this behaviour extremely seriously and, following a full investigation, will take the swiftest and most severe action possible against any member of staff found guilty.” 

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England. We make sure that care in hospitals, dental practices, ambulances, care homes, people’s own homes and elsewhere meets government standards of quality and safety – the standards anyone should expect whenever or wherever they receive care. We also protect the interests of vulnerable people, including those whose rights are restricted under the Mental Health Act.

We register services if they meet government standards, we make unannounced inspections of services – both on a regular basis and in response to concerns – and we carry out investigations into why care fails to improve. We continually monitor information from our inspections, from information we collect nationally and locally, and from the public, local groups, care workers and whistleblowers. We put the views, experiences, health and wellbeing of people who use services at the centre of our work and we have a range of powers we can use to take action if people are getting poor care

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