major cause for concern

the complaints system in health care at the moment a joke at best .

example-ist complaint to the provider you are complaining about=28 days plus

2nd-if you are not happy with response from 1-you have to complain to the same provider again=60 days

3rd-if you are not happy after 2 you then contact the ombudsman-90 days

so 178 days minimum that is about 6 months and this is the same time scale even if it is safe guarding concerns ie a service users safety

this needs to change

a message from ed

Dear Mike,    

The message of George Osborne’s Budget today was clear: growth down, unemployment up, borrowing up and millionaires laughing all the way to the bank. This was a more of the same Budget from a downgraded Chancellor.

David Cameron and George Osborne’s economic plan is failing, but they cannot bring themselves to admit it. They have no clue how to get the economy moving and too many people in our country are paying the price.

If you believe Britain deserves better, click here

Our economy is flatlining, unemployment is going up, prices are rising faster than wages, and the government is now set to borrow a staggering £245 billion more than they planned to pay for this economic failure.

We needed a bold and radical Budget today to kickstart our economy and help millions on low and middle incomes struggling with the cost of living.

We needed a bank bonus tax to fund a jobs guarantee for young people, a new lower 10p starting rate of tax to ease the squeeze and investment to build 100,000 affordable homes and get construction workers back to work.

Instead in 16 days time 13,000 millionaires will get a tax cut worth an average £100,000, while millions struggle to get by day to day and face cuts to tax credits, child benefit and the bedroom tax.

We need change if we’re going to rebuild Britain, but David Cameron and George Osborne can’t deliver it.

Today it is clearer than ever before that only a One Nation Labour Government can deliver the change our country needs to make the economy fairer and stronger and help people get on in life.

I need your help to spread this message – so please forward this email to your friends, or click here

Thank you.

Ed Balls


What if I want to run away from care?

You may be feeling like you want to run away from care. Some of the reasons you might want to run away could be:

• not getting on with the staff or foster carers you are living with
• being bullied by other children in the same care home
• being bullied about living in care
• wanting to live with someone else, such as friends or family.

ChildLine talks to lots of young people who are in care. We understand that it can be a difficult time, and sometimes it can feel like decisions have been made for you that you do not always agree with. However, running away will not solve things, and can make things more difficult for you.

Remember that you have a right to tell someone if you’re unhappy with your care placement. Some young people find it helps to talk to their social worker about the reasons for feeling unhappy, and in some situations they may be able to arrange a different care placement for you. However, if you feel unable to do this you could give ChildLine a call on 0800 1111 and talk through things with a counsellor. Read more about living in care.

Why do children and young people run away, or become homeless?

Why do children and young people run away, or become homeless? 
Running away from home is not always something that is planned. Deciding to run is a decision made on the spur of the moment, and you might not be prepared, with no money, no warm clothes, no phone numbers, or any idea about where you might seek help.

Some of the main reasons you might want to run away could be:

What is living on the streets like?

What is living on the streets like? 
Living on the streets is very hard and you will be cold, hungry and in danger from other people. Being on the streets when you are young is dangerous. Some of the problems you may face could be:

  • nowhere safe to sleep or rest
  • no food or clean water
  • being at risk from dangerous or abusive people
  • not being able to wash yourself or your clothes
  • getting sick
  • no money
  • being attacked or having your belongings stolen from you
  • feeling lonely.



The cost to UK society of poverty and the many other social problems with which it is related is huge. While it is not easy to quantify all the consequences of poverty, here are some of the annual costs directly or indirectly connected to child poverty, as an example:

  • £3 billion spent on children by local authority services;
  • more than £500 million to support homeless families with children;
  • around £300 million on free school dinners;
  • around £500 million on primary health care for deprived children;
  • knock-on costs in lost taxes and extra benefits claimed by adults with poor job prospects, linked to educational failure at school.



Low income is just one indicator of poverty. A fuller picture looks at all resources, not only income. This can include access to decent housing, community amenities and social networks, and assets, i.e. what people own. Somebody who lacks these resources can be said to be in poverty in a wider sense.

In the UK, many people live in deprived communities, ones in which there are fewer jobs and people’s resources and hopes are low. This concentration of poverty can bring additional disadvantages. The phrase ‘social exclusion’ is used to describe the multiple social problems – for example, poor health, alcohol and drug abuse, high rates of crime victimisation and perpetration, limited ambitions and expectations, and high rates of family breakdown and reformation – these are often associated with living in a seriously disadvantaged area.