the complaints system in health care at the moment a joke at best .
example-ist complaint to the provider you are complaining about=28 days plus
2nd-if you are not happy with response from 1-you have to complain to the same provider again=60 days
3rd-if you are not happy after 2 you then contact the ombudsman-90 days
so 178 days minimum that is about 6 months and this is the same time scale even if it is safe guarding concerns ie a service users safety
this needs to change